Salesforce Platform Administrator Practice Test

Salesforce Admin Agentforce Practice Questions

Agentforce makes up 5 of every 60 questions on a Tigertest Salesforce Admin practice test. Here are 10 of the 17 questions on it, each with the answer and the reason.

Updated 2026-11-10 by the Tigertest team. Based on the Salesforce Certified Platform Administrator exam guide. Original questions; 60 per test, weighted like the real exam, 68% to pass. Not affiliated with Salesforce.

1. 1. In an Agentforce agent, what groups related actions with the instructions for one kind of job, such as order status?

   • A.A list view
   • B.A subagent
   • C.A permission set group
   • D.A record type

   Answer: B. Subagents, formerly called topics, bundle a description, instructions and the actions the agent can use for one area of work.

2. 2. How does an agent decide which subagent should handle a customer's message?

   • A.The user's role
   • B.The page layout
   • C.The record owner
   • D.Subagent descriptions

   Answer: D. The agent's reasoning engine compares the request with each subagent's description and scope, so clear descriptions route requests well.

3. 3. Which of these can an admin add to an agent as an action without code?

   • A.A flow
   • B.A compact layout
   • C.A sharing rule
   • D.A report folder

   Answer: A. Agent actions can be flows, prompt templates, Apex or standard actions. Flows let admins give an agent new tasks declaratively.

4. 4. An agent keeps offering refunds the company does not allow. Where should the admin first tighten its behaviour?

   • A.The page layout
   • B.The fiscal year settings
   • C.Subagent instructions
   • D.The org-wide defaults

   Answer: C. Instructions are natural-language rules within a subagent that tell the agent what to do and what not to do.

5. 5. Which tool lets an admin create reusable prompt templates grounded in Salesforce record data?

   • A.Report Builder
   • B.Data Import Wizard
   • C.Prompt Builder
   • D.Schema Builder

   Answer: C. Prompt Builder creates prompt templates whose merge fields and related data ground the large language model in CRM records.

6. 6. A sales email drafted by AI should include the contact's name and the last opportunity. How does the prompt template get this data?

   • A.Merge fields
   • B.A static resource
   • C.A bucket field
   • D.A sharing rule

   Answer: A. Grounding a prompt template with merge fields, related lists or flows adds the record's own data to the prompt at run time.

7. 7. Which part of the platform masks sensitive data and checks AI responses for toxicity?

   • A.Field history tracking
   • B.Setup Audit Trail
   • C.Health Check
   • D.The Einstein Trust Layer

   Answer: D. The Einstein Trust Layer provides data masking, zero data retention with model providers, toxicity scoring and an audit trail.

8. 8. A customer-facing service agent cannot find order records when tested. What is the most likely cause?

   • A.The report folder is private
   • B.The agent user lacks access
   • C.The org has no fiscal year
   • D.The admin is frozen

   Answer: B. Service agents run as a dedicated agent user. If its permission sets do not give access to the object and fields, actions cannot read the records.

9. 9. How should an admin give an agent access to the data its actions need?

   • A.Manual sharing per record
   • B.Permission sets on its user
   • C.The System Administrator profile
   • D.View All Data for everyone

   Answer: B. Least privilege applies to agents too: grant the agent user only the object, field and action permissions it needs, usually through permission sets.

10. 10. Before activating an agent, how can the admin try a few conversations and see which subagent and actions it chose?

    • A.Login History
    • B.The Recycle Bin
    • C.A dashboard filter
    • D.Conversation preview

    Answer: D. Agentforce Builder's conversation preview lets the admin chat with the agent and inspect its reasoning, chosen subagent and actions.