Salesforce Platform Administrator Practice Test
Salesforce Admin Sales & Marketing Apps Practice Questions
Sales & Marketing Apps makes up 6 of every 60 questions on a Tigertest Salesforce Admin practice test. Here are 10 of the 20 questions on it, each with the answer and the reason.
Updated by the Tigertest team. Based on the Salesforce Certified Platform Administrator exam guide. Original questions; 60 per test, weighted like the real exam, 68% to pass. Not affiliated with Salesforce.
1. When a qualified lead is converted, which records can Salesforce create from it?
- A.Contract, order and contact
- B.Account, contact and opportunity
- C.Case, contact and task
- D.Account, campaign and quote
Answer: B. Lead conversion creates or updates an account and a contact, and can optionally create an opportunity.
2. A custom lead field must carry over to the contact on conversion. What should the admin set up?
- A.A lookup filter
- B.A campaign member status
- C.A duplicate rule on Contact
- D.Lead field mapping
Answer: D. Custom lead fields are mapped to custom account, contact or opportunity fields in Map Lead Fields so their values carry over on conversion.
3. How many lead assignment rules can be active at a time?
- A.One
- B.No limit
- C.Two
- D.One per queue
Answer: A. Only one lead assignment rule can be active; it holds ordered rule entries that route leads to users or queues.
4. A lead matches entries 2 and 4 of the active assignment rule. Where does it go?
- A.To both owners
- B.To the default lead owner
- C.To the owner in entry 2
- D.To the owner in entry 4
Answer: C. Rule entries are checked in order and the first one that matches decides the assignment.
5. Visitors fill in a form on the company website and should appear in Salesforce as leads. Which feature fits?
- A.Data Loader
- B.Einstein Activity Capture
- C.Web-to-Lead
- D.Email-to-Case
Answer: C. Web-to-Lead generates an HTML form that creates a lead record each time it is submitted.
6. Website leads should get an automatic thank-you email that depends on the product they chose. What should the admin use?
- A.A lead auto-response rule
- B.A duplicate rule on leads
- C.A campaign hierarchy for products
- D.A lead assignment rule
Answer: A. Lead auto-response rules send a chosen email template to web leads based on criteria, such as the product of interest.
7. Marketing wants to see revenue from all events under one annual conference. What should the admin set up?
- A.A price book for the conference
- B.A record type for each event
- C.A lead queue per event
- D.A campaign hierarchy
Answer: D. Campaign hierarchies roll up members, responses and won opportunity values from child campaigns to their parents.
8. Which campaign member status setting counts a person toward the campaign's responses?
- A.Converted
- B.Responded
- C.Default
- D.Sent
Answer: B. Each campaign member status can be marked Responded; members with such a status are counted as responses in campaign statistics.
9. An opportunity moves to the Closed Won stage. What else does Salesforce update from that stage?
- A.The campaign member status
- B.Probability and forecast category
- C.The account owner and team
- D.The price book on the deal
Answer: B. Each opportunity stage carries a default probability and forecast category, which update when the stage changes.
10. A product must be added to a custom price book. What must exist first?
- A.A product schedule
- B.An active campaign
- C.A quote on an opportunity
- D.A standard price for it
Answer: D. A product needs an entry in the standard price book before it can be given a price in any custom price book.
Practice all 20 sales & marketing apps questions, and the rest of the 200-question bank, in the free Salesforce Admin training sets. Questions you miss come back until you have mastered them.
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