Salesforce Platform Administrator Practice Test
Salesforce Admin Productivity & Collaboration Practice Questions
Productivity & Collaboration makes up 6 of every 60 questions on a Tigertest Salesforce Admin practice test. Here are 10 of the 20 questions on it, each with the answer and the reason.
Updated by the Tigertest team. Based on the Salesforce Certified Platform Administrator exam guide. Original questions; 60 per test, weighted like the real exam, 68% to pass. Not affiliated with Salesforce.
1. Users should see a post in the record feed whenever an opportunity's stage changes. What should the admin turn on?
- A.A validation rule
- B.Chatter feed tracking
- C.Field history tracking
- D.Setup Audit Trail
Answer: B. Feed tracking posts changes to chosen fields in the record's Chatter feed, so followers see them.
2. A project team's discussions should be visible only to invited members. Which Chatter group type fits?
- A.Broadcast only
- B.Open
- C.Public
- D.Private
Answer: D. Private Chatter groups show posts only to members; owners and managers approve people who ask to join.
3. What is the main difference between a task and an event?
- A.An event has a set time
- B.Only tasks show in a calendar
- C.A task has a set time
- D.Only events relate to contacts
Answer: A. Events are calendar items with a start and end time. Tasks are to-do items with a due date and status.
4. Which feature lets one task or event be related to several contacts at once?
- A.Case teams for contacts
- B.Chatter groups
- C.Shared Activities
- D.Activity history
Answer: C. With Shared Activities on, an activity can be related to multiple contacts while still linking to one other record.
5. Reps want emails and meetings from Gmail or Outlook added to Salesforce records automatically. Which feature fits?
- A.Web-to-Lead forms
- B.Mass email to contacts
- C.Einstein Activity Capture
- D.The Data Import Wizard
Answer: C. Einstein Activity Capture syncs email and events from Microsoft or Google accounts and shows them on related records' activity timelines.
6. Field reps want a Log Visit action on the account action bar in the mobile app. What should the admin do?
- A.Add a quick action to the page
- B.Create a record type for visits
- C.Share a visits list view
- D.Add a field to the page layout
Answer: A. Quick actions added to the page layout's mobile and Lightning actions section, or as Dynamic Actions, appear in the mobile app's action bar.
7. A list view should show opportunities as cards in columns by stage so reps can drag them. Which view is this?
- A.Matrix report
- B.Table
- C.Split view
- D.Kanban
Answer: D. The Kanban list view groups records into columns by a picklist such as Stage, and cards can be dragged between columns.
8. A list view should be visible only to the West Sales team. How can the admin share it?
- A.With a permission set group
- B.With a public group or role
- C.With a sharing rule
- D.With field-level security
Answer: B. List views can be shared with all users, or with chosen public groups, roles, or roles and subordinates.
9. Reps want to change field values in a list view without opening each record. What allows this?
- A.Schema Builder
- B.Inline editing
- C.Mass transfer
- D.Data Loader
Answer: B. Inline editing in list views lets users change field values directly from the list, within a few limits set by the list's filters.
10. A reusable email should pull in the contact's first name and the account name when sent. What does the template use?
- A.Roll-up fields
- B.Global value sets
- C.Bucket fields
- D.Merge fields
Answer: D. Merge fields in email templates are replaced with record values when the email is sent.
Practice all 20 productivity & collaboration questions, and the rest of the 200-question bank, in the free Salesforce Admin training sets. Questions you miss come back until you have mastered them.
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